Sugar Top 2805

Everything was good except for the HORRIBLE REEK OF CIGARETTE SMOKE IN WHAT WAS SUPPOSED TO BE A NO SMOKING UNIT! WE HAD TO KEEP THE WINDOWS AND PATIO DOOR OPEN THE WHOLE TIME BECAUSE THE SMELL WAS NAUSEATING WITHOUT. THE AIR PURIFIERS BOTH RAN CONTINUOUSLY BUT OFFERED ZERO RELIEF! WE STAYED OUTSIDE THE UNIT EXCEPT AT NIGHT TO SLEEP. WHEN I GOT HOME I HAD TO WASH ALL MY CLOTHES AGAIN BECAUSE THEY SMELLED OF CIGARETTE SMOKE! THE LOCATION, FACILITIES & STAFF WERE GREAT BUT YOU COULD NOT PAY ME TO STAY IN UNIT 2805 EVER AGAIN UNTIL THEY GUT THE PLACE AND RID IT OF THAT AWFUL SMELL! IT’S LITERALLY LIKE SOMEONE SMOKED 2 PACKS A DAY FOR 5 YEARS STRAIGHT IN THERE WITH THE PLACE SHUT UP! I AM NOT EXAGGERATING. I GUARANTEE IF YOU GO IN THERE RIGHT NOW IT WILL REEK!! IT WAS SPOTLESS CLEAN WHEN WE GOT THERE & IT REEKED. WE LEFT IT CLEAN AFTER 4 DAYS & IT STILL REEKED. FIX THAT MESS!! YOU SHOULD BE EMBARRASSED TO RENT IT AS A NON SMOKING ROOM. I’M NOT DEMANDING A REFUND, THOUGH I SHOULD, BUT I PROMISE I WILL NEVER STAY THERE AGAIN & IM TELLING YOU THIS AS AN HONEST REVIEW SO THAT HOPEFULLY IT WILL BE TAKEN AS GOOD ADVISE TO PRESERVE FUTURE BUSINESS! GOD AS MY WITNESS, IT WAS HORRIBLE! PLUS, a keureg coffee maker would’ve been a nice upgrade. They’re $60 at wal mart. Good day.

tv in guest bedroom was not working. Maintenance was very slow to respond to my request. A few light bulbs were not working either. A call was made upon entering the room and now one responded until after late the second day.

The view is awesome! The facility is amazing! This condo needs some TLC in the kitchen. Utensils are missing. No pizza cutter and not even a spatula...there is now! Only one regular teaspoon in the silverware tray which makes it hard on grandchildren who want cereal for breakfast. No bowls with lids to put leftover goodies in the fridge for later. So enjoy the view, enjoy the facilities but make sure you pack your kitchen from home.

Manager's Response

Condo has been nicely renovated and has ample space for 4 people for a week. Great view of the "green" ski slopes from the porch. It was nice to have the pool available for the kids to spend some time in before or after dinner. Parking was kind of a pain with the shuttle but manageable. Unfortunately, the condo smelled of smoke. The smell seems to be coming from the neighbors and not the condo itself. There was an air purifier in the living room but it didn't seem to do much. Once we cooked and opened a window a bit the smoke smell seemed to dissipate. If you have asthma this condo may be a problem for you. But to be honest a friend was staying in a different condo in the same building and had the same smoke smell issue. Maybe there is shared venting systems with neighboring units?!? There are a few small things that could be addressed like larger mugs, adding cooking utensils, and a vacuum for longer stays.

Manager's Response

It was nice and clean. Every room has a TV and my kids enjoyed it. The sunset view from balcony is majestic and can see the ski resort from there.

Easy check in and check out

View was great, check in was a hassle.

THIS IS A CIGARETTE SMOKE CONDO!!! The smoke is sitting in the carpets from 1979 or God knows when. Horrendous smell! I can't believe there isn't some quality control on who can rent a condo! Also the ad says it's less than half a mile to the slopes and a 10 min walk. Not true! That might be as the crow flies, but it's not walkable at 2-3 miles up the mountain. False advertising!! Inconvenient parking, big sofa stain, bulging area rug to trip over, stained kitchen vinyl flooring, broken drinking glass, rust in the dishwasher, broken toilet paper holder dangling off the wall, constant dripping faucet, no cutting board, sink water doesn't drain well, insufficient main door lock. We booked for 2 nights and left a night early cause of the horrible smoke smell. They have tried to disguise it with some air freshener that sits in the corner, but that'll never work. Am in the process of trying to get a refund. Go somewhere else!

Manager's Response

Comfortable clean Easy check in. Liked having the shuttle take us to our car and the to ski resort. Would stay there again

Overall, our experience was a good one. Sugar Top Lodge is a nice place atop the mountain. We appreciated the shuttle from the parking lot to the entrance. The check-in/check-out process was smooth. My daughter enjoyed the indoor pool and hot tub immensely.

Manager's Response

For the good. The view was amazing, everyone was incredibly accommodating and the amenities were open and clean.

The bad, the unit needs some help. There is a strong smell as soon as you walk in the door. Either the carpet is very old and needs replacement or someone has been smoking in the unit. There is an area rug glued down that has bunched up and is a dangerous tripping hazard. There is a plumbing issue in the master bathroom. Water doesn't drain and you're standing in an inch of water while showering. Luckily there are 2 showers so we used the other one.

Manager's Response

Description of condo was accurate, it was clean and well maintained, great customer service, so I would definitely recommend this property to a friend:)
Great condo with beautiful views and mountain fresh air, professional and kind people:)
It was a wonderful vacation for my family, thank you!

The location was great and the condo was clean. The unit is very dated with the furnishings and decor but that wasn't a big deal for us. The car shuttle from the visitor parking lot was very efficient and fast. All in all a good stay.

We had a wonderful experience. Convenient location near a shopping center with a super market and restaurants. Easy access to parking.

Manager's Response

Everyone was so pleasant here and the sites were amazing. The lodge we stayed in was absolutely beautiful with a breathtaking view, not to mention it was located perfectly near everything. Sugar Mountain Resort was beautiful and we enjoyed the fun on the mountain. We will definitely be returning to the Sugar Top Lodge.

Manager's Response